Chris Pridemore is Vice President of Customer Success at Tripleseat, a leading event management and CRM platform for restaurants, hotels, and unique venues. Over the past eight years, he has built and scaled a global customer success organization serving nearly 20,000 venues, driving retention, adoption, and satisfaction with a 90% CSAT. Before joining Tripleseat, Chris worked in hospitality sales, managing multimillion-dollar event portfolios. He brings a hospitality-first mindset to SaaS, championing data-driven strategies and collaboration to elevate the customer experience.