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Chris
Pridemore
VP, Customer Success
Tripleseat
Chris Pridemore is Vice President of Customer Success at Tripleseat, a leading event management and CRM platform for restaurants, hotels, and unique venues. Over eight years, he has built and scaled a customer success organization serving nearly 20,000 venues worldwide. Leading a team of 30+ Customer Success Managers and Support Agents, Chris drives retention, adoption, and satisfaction, achieving a 90% CSAT. A champion of data-driven programs and cross-functional collaboration, he aligns Sales, Product, Learning, and Marketing to deliver an exceptional customer journey. Previously in hospitality sales managing multimillion-dollar event portfolios, Chris brings a hospitality-first mindset to SaaS, advocating for technology that empowers teams and elevates customer experiences.
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11 March 2025 13:30 - 14:15
Panel | Aligning sales, CS, and account management to maximize customer impact
Everyone talks about aligning Sales, CS, and Account Management. Getting it right, however, is hard. When these teams operate in silos, revenue leaks, customers stall, and growth slows. But when they move as one, the results are undeniable: faster adoption, higher NRR, and smoother customer journeys. In this session, panelists will show what it takes for these teams to run like a single engine. You’ll learn the systems, habits, and leadership moves that stop chaos, align priorities, and deliver consistent, measurable results. If you’re ready for alignment that actually moves numbers, this is the session for you.