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Dana
Venino
Chief Customer Officer
Relo Metrics
Dana Venino is a Chief Customer Officer with 20+ years of experience building customer organizations that drive retention, revenue growth, and operational scale across SaaS, Sports, and Media. Known for turning relationship-based retention into repeatable revenue engines, Dana has delivered measurable impact across the full growth lifecycle—expanding NRR, scaling upsell revenue, and improving client profitability. She has built Customer Success functions from the ground up and led them through high-growth stages. Currently leading customer strategy at Relo Metrics, a sports sponsorship analytics platform, Dana’s career also includes executive roles at SQAD/Guideline (Chief Customer Officer), Piano (SVP, Global Client Services), the National Football League, and The Walt Disney Company. She holds a B.S. in Marketing from Clemson University and an M.B.A. from Monmouth University and was named a Top 25 Women Chief Customer Officer in 2024.
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11 March 2025 16:15 - 16:45
Panel | Cutting through the AI hype: Choosing the right tools for your organization
CCOs today face a rapidly evolving AI landscape and countless technology options, but selecting the right solutions to drive organizational efficiency, customer engagement, and growth can be daunting. This panel explores how to separate hype from real impact and make AI decisions that enable your teams to scale, collaborate effectively, and deliver value across the customer journey. Panelists will share lessons learned from implementing AI in complex organizations, strategies to gain buy-in across Sales, Customer Success, and Product teams, and tips for balancing automation with the human touch to enhance customer experience. If you’re a senior leader responsible for guiding your organization’s customer strategy and technology investments, this is the conversation you don’t want to miss.