With more than 25 years of experience building and leading post-sales functions for fast-growth B2B SaaS companies (Endeca, Bullhorn, Jellyfish, project44), Diane is an expert in understanding what it takes to deliver best-in-class SaaS metrics including gross retention, net retention and gross margin. Diane is a published author on CX, often speaks on the topic and is an advisor to a number of VC firms and B2B startups.