AI is transforming how enterprises understand and serve their customers, but technology alone isn’t enough. This session explores how chief customer officers can combine AI-driven insights with human judgment to design customer strategies that are both scalable and trustworthy. Attendees will take away practical approaches to: - Leverage AI to anticipate customer needs and trends - Guide cross-functional decisions with data-driven insights - Enhance loyalty while maintaining a human-centric approach - Drive measurable business outcomes through strategic AI adoption