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Erica
Clayton
Head of Partnerships
Forethought
Erica Clayton leads Partnerships at Forethought and has spent nearly 15 years in CX leadership roles scaling support and customer success organizations. She’s passionate about breaking down silos between Sales, CS, and Account Management so teams operate as one system — protecting revenue, improving experience, and creating durable customer value.
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11 March 2025 13:30 - 14:15
Panel | Aligning sales, CS, and account management to maximize customer impact
Everyone talks about aligning Sales, CS, and Account Management. Getting it right, however, is hard. When these teams operate in silos, revenue leaks, customers stall, and growth slows. But when they move as one, the results are undeniable: faster adoption, higher NRR, and smoother customer journeys. In this session, panelists will show what it takes for these teams to run like a single engine. You’ll learn the systems, habits, and leadership moves that stop chaos, align priorities, and deliver consistent, measurable results. If you’re ready for alignment that actually moves numbers, this is the session for you.