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Jamie
Homen
Chief Customer Officer
Mural
Jamie Homen is a customer experience leader with over 20 years of experience driving growth, efficiency, and customer-centric change across global organizations. As Chief Customer Officer at Mural, he helps teams align and collaborate to deliver measurable business outcomes. Previously, Jamie served as Chief Customer Officer at CareerBuilder, leading operational transformations that delivered multimillion-dollar savings and a consistent global customer experience. He brings deep expertise in sales, customer success, implementation, and operations, with a focus on scaling go-to-market functions.
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11 March 2025 13:30 - 14:15
Panel | Aligning sales, CS, and account management to maximize customer impact
Everyone talks about aligning Sales, CS, and Account Management. Getting it right, however, is hard. When these teams operate in silos, revenue leaks, customers stall, and growth slows. But when they move as one, the results are undeniable: faster adoption, higher NRR, and smoother customer journeys. In this session, panelists will show what it takes for these teams to run like a single engine. You’ll learn the systems, habits, and leadership moves that stop chaos, align priorities, and deliver consistent, measurable results. If you’re ready for alignment that actually moves numbers, this is the session for you.