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Jeff
Douglas
Chief Customer Officer
ViewLift
Jeff Douglas is a seasoned leader with nearly two decades of experience in creating customer-focused streaming and OTT solutions. At ViewLift, he spearheaded innovative direct-to-consumer streaming services for NHL, LIV Golf, Monumental Sports, Altitude Sports Network, and other top-tier rights holders. He leads Customer Support and Client Success organizations. Previously, at Amazon Prime Video, Jeff contributed to the debut of "Thursday Night Football." At Discovery, he led the launch of its flagship streaming platform, Discovery+, featuring over 55,000 episodes.
12 March 2025 13:30 - 14:15
Panel: Architecting success - How to build a CS function that evolves with your business
As customer expectations rise and business priorities shift, Chief Customer Officers play a critical role in driving sustained growth through the customer success function. In this panel discussion, industry leaders will share insights on designing a forward-thinking CS organization that aligns with strategic objectives. Explore best practices for scaling teams, leveraging technology, and fostering cross-functional collaboration to enhance customer outcomes. Walk away with actionable strategies to ensure your CS function remains agile, impactful, and integral to your business's success.