The software industry is going through significant disruption, with changing economics, new revenue models, and of course, AI. The strategies and techniques that have guided Customer Success over the past decade are changing rapidly, and CS leaders are having to navigate a shifting landscape. Learn what new approaches to managing customers and driving revenue are being pioneered, and how the C-Suite is changing the way performance is being measured. Hear how leading software companies are managing customers and users at scale and dramatically increasing productivity. Provocative, intriguing, and interactive, this will be a session you won’t want to miss.