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Krista
Hoffman
Senior Vice President of Customer Experience
Integrate
Krista has spent the last 15 years at various tech start-ups building global CX teams, including Sailthru (a pioneer in email marketing), Chartbeat (the global leader in real-time media analytics), and now at Integrate (the leader in enterprise lead management and data governance). She's had the pleasure of working with some of the top e-commerce and media brands in the world, such as the BBC, Apple, Salesforce, New York Times, Nike, General Motors, CNN, Everlane, Hearst, Conde Nast, and Netflix. Krista is insanely passionate about building customer-centric organizations, while helping her team grow in their careers. On the weekends, you'll find her in Central park with her husband and two kids!
12 March 2025 13:30 - 14:15
Panel: Architecting success - How to build a CS function that evolves with your business
As customer expectations rise and business priorities shift, Chief Customer Officers play a critical role in driving sustained growth through the customer success function. In this panel discussion, industry leaders will share insights on designing a forward-thinking CS organization that aligns with strategic objectives. Explore best practices for scaling teams, leveraging technology, and fostering cross-functional collaboration to enhance customer outcomes. Walk away with actionable strategies to ensure your CS function remains agile, impactful, and integral to your business's success.