Kristi Faltorusso is a distinguished customer success executive, recognized for her exceptional expertise in building, scaling and transforming customer success organizations within high-growth B2B SaaS companies. With a career spanning over 12 years, Kristi has been instrumental in guiding numerous companies through the strategic redefinition of customer success, resulting in heightened retention rates, sustained revenue growth, and amplified customer advocacy. Having held pivotal roles in renowned organizations such as BrightEdge, Sisense, BetterCloud, and IntelliShift, Kristi has consistently demonstrated her leadership prowess in steering customer success and experience teams. Presently, as the Chief Customer Officer at ClientSuccess, a leading provider of customer success management solutions, Kristi spearheads customer success, technical support, and consulting initiatives. In her current capacity, she continues to drive transformative outcomes, aligning her passion for customer-centric strategies with a commitment to delivering unparalleled value.