Name: Lauren Volpe | Chief Customer Officer Summit | New York
Start: 2025-03-12T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

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Lauren

Volpe

Chief Customer Experience Officer

Zip Co

With over 20 years of experience in customer experience management, Lauren served as the Chief Customer Experience Officer at Zip Co for 4.5 years. Lauren is a 4x certified customer experience professional (CCXP), a credential that demonstrates her expertise and commitment to the CX field. She's mentored, recruited, trained and retained talented teams across the spectrum of CX including product, onboarding, support, contact centers, knowledge management and quality assurance.

12 March 2025 16:15 - 17:00

Panel: Navigating the AI revolution in your customer function - A guide for CCOs

Artificial intelligence is reshaping customer success, offering opportunities to enhance efficiency, personalize customer experiences, and predict outcomes with unprecedented precision. In this panel, industry experts will discuss how CCOs can harness AI to transform their CS strategies. From implementing AI-driven tools to balancing automation with human touch, we’ll explore practical approaches and potential challenges. Join us to discover how to navigate this evolving landscape and unlock AI's full potential to drive customer success and business growth.