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Lihod
Rachmilevitch
Chief Services Officer
Own Company
A versatile leader with over 15 years of experience, Lihod combines the roles of Chief Customer Officer, CIO, and COO to drive business transformation and operational excellence. At Own Company, he oversees Services, Business Technology, IT, and Global Real Estate, aligning customer-facing and internal teams to deliver seamless growth and impact.
12 March 2025 16:15 - 17:00
Panel: Navigating the AI revolution in your customer function - A guide for CCOs
Artificial intelligence is reshaping customer success, offering opportunities to enhance efficiency, personalize customer experiences, and predict outcomes with unprecedented precision. In this panel, industry experts will discuss how CCOs can harness AI to transform their CS strategies. From implementing AI-driven tools to balancing automation with human touch, we’ll explore practical approaches and potential challenges. Join us to discover how to navigate this evolving landscape and unlock AI's full potential to drive customer success and business growth.