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Lindsey
LeFaivre
Vice President of Customer Success
AchieveIt
Lindsey serves as the Vice President of Customer Success at AchieveIt, an innovative integrated plan management solution. With over a decade of experience in Customer Success, Lindsey has navigated significant shifts in the industry, continually driving value for her customers. Her expertise lies in helping organizations successfully implement forward-thinking plans while seamlessly integrating AchieveItā€™s software into their strategies. Under Lindsey's leadership, her team has scaled significantly, with a strong focus on collaboration between Customer Success and professional services. This strategic alignment has resulted in strengthened customer relationships and a direct impact on revenue growth. Lindsey is passionate about fostering customer retention and empowering her team to deliver exceptional outcomes. Lindsey holds a bachelorā€™s degree from Arizona State University and earned her Google Project Management Certification in the summer of 2022. Based in Atlanta, GA, she enjoys life with her husband, two daughters, and a beloved rescue dog named Cheesecake.
12 March 2025 10:45 - 11:15
Fireside chat: Professional services in action - A journey of growth, ROI, and revenue
Professional services are no longer just a cost centerā€”they are a strategic driver of growth and customer success. In this session, weā€™ll explore the transformative journey of professional services, from conception to their current role as a revenue-generating powerhouse. This presentation will uncover how aligning services with ROI metrics and customer value can create lasting impact. Discover actionable insights on leveraging professional services to drive revenue, enhance customer satisfaction, and solidify your role as a growth catalyst in todayā€™s competitive landscape.