Lynn Dick has been a member of LSA’s Executive Team since 2019 and has helped lead the organization through major industry and global changes. With over 30 years of leadership experience and 26 years in the language services industry, she has driven LSA’s substantial growth since joining in 1999. Lynn previously managed LSA’s Contact Center for more than 20 years, overseeing over-the-phone, onsite, and video remote interpretation for clients across healthcare, non-profit, government, and corporate sectors. She has extensive experience managing language services during times of crisis, including natural disasters and humanitarian emergencies, and has been a key strategic partner in expanding LSA’s product offerings and improving customer experience through sales, implementation, support, and account management initiatives. A certified Call Center Manager, Lynn has completed leadership training through Harvard University, Coursera, and Franklin Covey. As Chief Customer Officer, she currently oversees LSA’s Account Management, Client Solutions, Contact Center, Sales, and Translations teams. Lynn also serves on the Board of Directors for the Association of Language Companies (ALC).