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Lynn
Dick
Chief Customer Officer
Language Services Associates
Lynn Dick has been a member of LSA’s Executive Team since 2019 and has over 30 years of leadership experience, including 26 years in the language services industry. Since joining LSA in 1999, she has driven substantial growth and previously managed the Contact Center, overseeing interpretation services across healthcare, non-profit, government, and corporate sectors. Lynn has extensive experience managing language services during crises and has played a key role in expanding LSA’s product offerings and improving customer experience. She currently oversees Account Management, Client Solutions, Contact Center, Sales, and Translations teams, and serves on the Board of Directors for the Association of Language Companies (ALC).
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11 March 2025 14:45 - 15:15
Embedding customer-first leadership: Driving growth and value across the enterprise
A customer-first mindset is a strategic advantage, but embedding it across a complex organization takes more than good intentions. Lynn Dick explores how leaders can turn customer-centric vision into actionable strategies that align teams, break down silos, and deliver consistent enterprise-wide impact. She shares real-world examples and frameworks for driving cultural transformation, scaling customer success functions, and embedding accountability for customer outcomes at every level, providing a roadmap for turning a customer-first philosophy into tangible results.