Michael likes to joke that he's spent his whole career in customer success, he just didn't know it. With over 20 years of experience in post-sales leadership roles for technology companies, he's a customer-centric and data-driven executive with a passion for helping customers realize value by building cross-functional consensus among product, marketing, sales and executive teams to make that happen. He's served as the customer success and post-sales leader at hypergrowth companies Vanta, SecurityScorecard and Tanium. Before discovering the term customer success at an industry conference, he led global professional services teams at NCR and progress software.