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Nikki
Stephens
VP, Customer Success & Ad Operations
Stack Overflow
Nikki Stephens is Vice President of Customer Success and Ad Operations at Stack Overflow, where she leads global post-sale teams spanning Customer Success, Partnerships, Ad Operations, and Media Planning. With 15+ years of experience across SaaS, advertising, and API-based businesses, she specializes in scaling post-sale organizations, driving retention and expansion, and aligning customer outcomes with operational and revenue realities. Nikki is known for her practical, executive-level approach to navigating growth, efficiency, and organizational change.
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11 March 2025 11:45 - 12:30
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics: 1. Driving Expansion: CCO Tactics for Upselling and Growing Accounts - Ajay Chidrawar 3. CS in a Consumption-Based World - Charlie Diamandis 3. Turning Customer Insights into Predictable Expansion - Anton Lisnychyi 4. Designing the Post-Sale Organization for Scale, Not Comfort - Nikki Stephens