Nikki Stephens is Vice President of Customer Success and Ad Operations at Stack Overflow, where she leads global post-sale teams spanning Customer Success, Partnerships, Ad Operations, and Media Planning. With 15+ years of experience across SaaS, advertising, and API-based businesses, she specializes in scaling post-sale organizations, driving retention and expansion, and aligning customer outcomes with operational and revenue realities. Nikki is known for her practical, executive-level approach to navigating growth, efficiency, and organizational change.