Name: Noa Danon | Chief Customer Officer Summit | New York
Start: 2025-03-12T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

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Noa

Danon

Co-founder & CEO

EverAfter

Noa, Co-Founder & CEO of EverAfter, brings 20 years of experience in technology and product leadership across B2B SaaS, working with both established corporations and high-growth startups. With a deep understanding of product development, customer success, and operational scalability, she is committed to transforming the way customer-facing teams engage with clients. At EverAfter, Noa is focused on building innovative, game-changing technology that enables businesses to deliver seamless, scalable, and high-impact customer experiences.

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12 March 2025 09:45 - 10:15

Customer success at scale: Solving the paradox that’s draining your team

Customer Success teams are caught in an impossible bind: customers demand more personalization than ever, but budgets and headcount aren’t keeping up. This is the paradox of scale—where growth stretches teams thin, leading to burnout, inefficiency, and declining customer experiences. Traditional models of high-touch engagement don’t scale, and low-touch automation often feels impersonal. The solution isn’t choosing between efficiency and engagement—it’s redefining how CS operates.