Name: Roya Soheili | Chief Customer Officer Summit | New York
Start: 2026-03-11T04:00:00.000Z
End: 2026-03-11T04:00:00.000Z
Location: Convene

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Roya

Soheili

Senior Vice President of Customer Success

Lexia Learning

Roya Salehi is the Senior Vice President of Customer Success at Lexia Learning, with nearly 30 years of experience in education technology. She has built and led high-performing Customer Success organizations that drive measurable impact for schools and districts worldwide. Known for connecting strategy, innovation, and customer advocacy, Roya has achieved exceptional renewal and growth results while fostering inclusive, high-accountability teams. Her mission is to make customer success a company-wide mindset—one that drives meaningful outcomes for educators, learners, and partners alike.

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11 March 2025 13:30 - 14:30

Panel: Cutting Through the Tech Hype: Choosing the Right Tools for Your Organization

Customer Success leaders are faced with countless technology options, but choosing the right tools to drive adoption, engagement, and growth can be overwhelming. This panel explores how to separate hype from real impact and make tech decisions that help your teams scale and support your customers. Panelists will share lessons learned from implementing tools in complex organizations, strategies to get buy-in across sales, CS, and product teams, and tips for balancing automation with the human touch. If you’re a senior leader looking to make smarter tech investments that truly enable customer success, this is the conversation you don’t want to miss.