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Sandra
Kruz
Senior Director of Customer Success
Donnelley Financial Solutions
Sandra is a Senior Director of Customer Success at DFIN, a leading global end-to-end risk and compliance solutions company that provides regulatory filing and deal solutions to public and private companies, mutual funds, and other regulated investment firms. Her previous roles were in customer success at companies like DocuSign, Convene and LinkedIn.
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12 March 2025 13:45 - 14:30
Panel: Architecting success - How to build a CS function that evolves with your business
As customer expectations rise and business priorities shift, Chief Customer Officers play a critical role in driving sustained growth through the customer success function. In this panel discussion, industry leaders will share insights on designing a forward-thinking CS organization that aligns with strategic objectives. Explore best practices for scaling teams, leveraging technology, and fostering cross-functional collaboration to enhance customer outcomes. Walk away with actionable strategies to ensure your CS function remains agile, impactful, and integral to your business's success.