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Santosh
Kumar Sahoo
Regional Vice President, Value Delivery
MuleSoft
Santosh has a strong consulting/sales background in the entire spectrum of Digital. He has extensively worked in eCommerce, APIs, advanced analytics, mobile, social and cloud technologies. Santosh has a proven track record of revenue and profitability growth year on year by building trusted relationships with CXOs/VP suite and helping them solve some of their key business challenges. He has partnered with customers to launch critical programs such as omni-channel, international eCommerce rollouts, mobile apps (customer facing and enterprise), advanced analytics engine, loyalty programs and single view of customer.
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11 March 2025 15:30 - 16:15
Panel | The human-AI partnership: Driving customer strategy at the enterprise level
AI is transforming how enterprises understand and serve their customers, but technology alone isn’t enough. This session explores how chief customer officers can combine AI-driven insights with human judgment to design customer strategies that are both scalable and trustworthy. Attendees will take away practical approaches to: - Leverage AI to anticipate customer needs and trends - Guide cross-functional decisions with data-driven insights - Enhance loyalty while maintaining a human-centric approach - Drive measurable business outcomes through strategic AI adoption