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Santosh
Kumar Sahoo
Regional Vice President, Value Delivery
MuleSoft
Santosh has a strong consulting/sales background in the entire spectrum of Digital. He has extensively worked in eCommerce, APIs, advanced analytics, mobile, social and cloud technologies. Santosh has a proven track record of revenue and profitability growth year on year by building trusted relationships with CXOs/VP suite and helping them solve some of their key business challenges. He has partnered with customers to launch critical programs such as omni-channel, international eCommerce rollouts, mobile apps (customer facing and enterprise), advanced analytics engine, loyalty programs and single view of customer.
12 March 2025 14:45 - 15:15
The data that matters: Essential product data for CCOs
Data drives decisions, and Chief Customer Officers must focus on the metrics that truly matter for customer success and product growth. In this presentation, we’ll uncover the key product insights that empower you to enhance customer experiences, drive adoption, and reduce churn. Learn how to interpret and leverage data on usage patterns, customer feedback, and feature engagement to inform strategic decisions and strengthen the partnership between product and customer success teams. Gain the clarity you need to turn data into actionable outcomes.