Shikha Ghulati is a seasoned Customer Success leader with extensive experience in driving customer engagement, retention, and revenue growth. As the Senior Director of Customer Success at PTC, she leads a diverse organization encompassing Professional Services, Customer Success, and Cloud Service Management. Her expertise spans sales collaboration, customer adoption strategies, and cloud service integration, ensuring seamless customer experiences and sustained business growth. Prior to her current role, Shikha held key positions in project management and consulting, delivering large-scale enterprise solutions for major global retailers and manufacturers. She holds degrees from Dartmouth College and Georgia Tech.