12 March 2025 13:30 - 14:15
Panel: Architecting success - How to build a CS function that evolves with your business
As customer expectations rise and business priorities shift, Chief Customer Officers play a critical role in driving sustained growth through the customer success function.
In this panel discussion, industry leaders will share insights on designing a forward-thinking CS organization that aligns with strategic objectives.
Explore best practices for scaling teams, leveraging technology, and fostering cross-functional collaboration to enhance customer outcomes. Walk away with actionable strategies to ensure your CS function remains agile, impactful, and integral to your business's success.