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Sue
Kelsey
Executive Vice President, Global Customer Success
Mastercard
Sue is an award-winning and passionate executive leader who excels at growing global brands through consumer insight, innovation and cultivating high-performing team behaviors. With 20+ years of experience stretching across the in-market and global level, Sue has a track record of successfully driving flagship/market-leading brands within Mastercard, GlaxoSmithKline and Reckitt, across several geographies (UK, USA, Australia/NZ). Her drive, experience and relentless pursuit for best practice allows her to lead brands and teams to new heights.
12 March 2025 13:30 - 14:15
Panel: Architecting success - How to build a CS function that evolves with your business
As customer expectations rise and business priorities shift, Chief Customer Officers play a critical role in driving sustained growth through the customer success function. In this panel discussion, industry leaders will share insights on designing a forward-thinking CS organization that aligns with strategic objectives. Explore best practices for scaling teams, leveraging technology, and fostering cross-functional collaboration to enhance customer outcomes. Walk away with actionable strategies to ensure your CS function remains agile, impactful, and integral to your business's success.