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Watch OnDemand

April 01 & 02, 2025
Hilton Denver City Center
1701 California Street
Denver

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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
How exceptional customer success beats the competition every time
Jacob McDonnell, Vice President, Customer Success, Poppulo
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09:45
Main stage
AI-powered precision & productivity: Transforming CS and securing CFO buy-in for strategic AI investment
Alok Shukla, Founder & CEO, FunnelStory
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
From startup to exit: Leading your CS team through transition and growth
Noah Reiter, Director of Customer Success, Motorola Solutions
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11:15
Main stage
The art of getting there: Mastering in-person client meetings
Carl Lenocker, Senior Customer Success Executive, Splunk
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11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
John Conley, Vice President of Customer Success, SambaSafety
Samantha Kramer, Vice President, Customer Success, Jungle Scout
Ron Clark, Director Customer Success, CDK Global
Gino Emanuels, Vice President of Customer Success, BlueFletch
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14:15
Main stage
Customer success in the C-suite: Key to drive business success
Gary Cottrell, Chief Customer Officer, HG Insights
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14:45
Main stage
Ask-me-anything: CS leadership
Samantha Kramer, Vice President, Customer Success, Jungle Scout
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
Gino Emanuels, Vice President of Customer Success, BlueFletch
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16:15
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
Ally Frusciano, Director, Customer Success Engineers, GitLab
Jared Haynes, Head of Startup Customer Success, Ashby
Tracey Landstrom, Director of Customer Success, G2
Emily Lucas, Director of Customer Success, Replica
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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April 2
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Main track
Strategic alignment in action: Building success through business reviews
Natalie Chumakov, Director of Customer Success, 6sense
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09:45
Main track
The future is data: Driving customer success with strategic insights
Phillip Morris, Director of Customer Success Operations, Automattic
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Success criteria: Driving & tracking quantifiable metrics
Charlene Styers, Senior Director Customer Success, BidID
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11:15
Main track
Choosing the right engagement model for your customers
Emily Evans, Customer Success Director, Ping Identity
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11:45
Main track
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main track
Panel: Career progression in CS - from CSM to CCO
Tony Constancio, Director, Customer Success, Trimble
Jeremy Malander, Head of Customer Success, RevSteer
Roxcee Stacker, Vice President of Customer Success, BlueConduit
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14:15
Main track
Chairperson closing remarks
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