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April 01 & 02, 2026
Denver

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2025 agenda

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April 01 & 02, 2026
Denver

Customer Success Summit

Agenda
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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
How exceptional customer success beats the competition every time
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09:45
Main stage
AI-powered precision & productivity: Transforming CS and securing CFO buy-in for strategic AI investment
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
From startup to exit: Leading your CS team through transition and growth
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11:15
Main stage
The art of getting there: Mastering in-person client meetings
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11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
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14:15
Main stage
Customer success in the C-suite: Key to drive business success
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14:45
Main stage
Ask-me-anything: CS leadership
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
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16:15
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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April 2
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Main track
Strategic alignment in action: Building success through business reviews
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09:45
Main track
The future is data: Driving customer success with strategic insights
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Success criteria: Driving & tracking quantifiable metrics
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11:15
Main track
Choosing the right engagement model for your customers
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11:45
Main track
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main track
Panel: Career progression in CS - from CSM to CCO
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14:15
Main track
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Denver
April 1-2, 2026

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