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April 01 & 02, 2026
Denver

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2025 agenda

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April 01 & 02, 2026
Denver

Customer Success Summit

Agenda
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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, VP, Customer Experience, Comcast
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09:45
Main stage
Strategic alignment in action: Building success through business reviews
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
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11:15
Main stage
Choosing the right engagement model for your customers
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11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Harel Erez, Director, Customer Success, Jfrog
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14:45
Main stage
Ask-me-anything: CS leadership
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
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16:15
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Chris Vincent, Director, Customer Success, LVT (LiveView Technologies)
Daniel Rose, VP, Global Customer Experience, Snyk
Tracey Landstrom, Director of Customer Success, G2
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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April 2
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Ron Clark, Director Customer Success, CDK Global
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09:45
Main track
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
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11:15
Main track
Choosing the right engagement model for your customers
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11:45
Main track
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main track
Panel: Career progression in CS - from CSM to CCO
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14:15
Main track
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Connect with CS leaders, gain insider strategies, and shortcut your way to results.

- Transform detracting customers into loyal advocates who drive retention, expansion, and brand credibility.

- Align CS, Sales, and Account management to fast track innovation, and maximize organizational impact.

Denver
April 1 & 2, 2026

Save $300

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