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April 01 & 02, 2026
DoubleTree by Hilton Hotel
Denver

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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
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09:15
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
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09:45
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
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11:15
Main stage
Choosing the right engagement model for your customers
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11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
Matt Charley, Director, AMER Customer Success, Forter
Peter Kruger, Principal Customer Solutions Manager, AWS
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Tracey Landstrom, Director of Customer Success, Sprout Social
Kat Kenny, Director, Digital Customer Success, Drata
Todd Bowolick, Director, Customer Success, PTC
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14:15
Exhibition & networking
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
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14:45
Main stage
Coffee break
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15:15
Exhibition & networking
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tammy Berg, Director of Customer Success, LexisNexis
Robert Berger, Director - Americas Customer Success, Dynatrace
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16:30
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
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17:15
Main stage
Happy hour sponsored by Customer Success Collective
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April 2
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Exhibition & networking
From vendor to partner: Building strategic relationships with enterprise clients
Brian Roybal, Director - Customer Success - Strategic Accounts, Okta
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09:45
Main track
The ABCs of Customer Success: Adoption, Impact, and Champions
Angela Hooper, VP of North America Solutions Architecture, DBT Labs
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Strategic alignment in action: Building success through business reviews
Jenny Anderson, VP of Customer Experience at SOVRA, Sovra
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11:15
Main track
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
Janicanne Shane, Director of Client Success, National Council for Mental Wellbeing
Thomas Jones, VP, Customer and Professional Services, LifeLoop
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11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Braden Eads, Customer Success Manager
Josh Chapman, Principal Customer Success Manager
Kourtney Thomas, Head of Customer Success, TakeUp
Emily Lucas, Director of Customer Success, Replica
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12:30
Exhibition & networking
Lunch
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13:30
Main track
Turning setbacks into success: Creating advocates from detractors
Tal Sossover, VP, Customer Success, Guesty
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14:15
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
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14:45
Main track
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Connect with CS leaders, gain insider strategies, and shortcut your way to results.

- Transform detracting customers into loyal advocates who drive retention, expansion, and brand credibility.

- Align CS, sales, and account management to fast track innovation, and maximize organizational impact.

Denver
April 1 & 2, 2026

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