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April 01 & 02, 2025
Hilton Denver City Center
1701 California Street
Denver

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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
09:00
Main stage
Chairperson opening remarks
09:15
Main stage
How exceptional customer success beats the competition every time
Jacob McDonnell, Vice President, Customer Success, Poppulo
09:45
Main stage
AI-powered precision & productivity: Transforming CS and securing CFO buy-in for strategic AI investment
Alok Shukla, Founder & CEO, FunnelStory
10:15
Exhibition & networking
Coffee break
10:45
Main stage
From startup to exit: Leading your CS team through transition and growth
Noah Reiter, Director of Customer Success, Motorola Solutions
11:15
Main stage
The art of getting there: Mastering in-person client meetings
Carl Lenocker, Senior Customer Success Executive, Splunk
11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
12:30
Exhibition & networking
Lunch
13:30
Main stage
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
John Conley, Vice President of Customer Success, SambaSafety
Samantha Kramer, Vice President, Customer Success, Jungle Scout
Ron Clark, Director Customer Success, CDK Global
Gino Emanuels, Vice President of Customer Success, BlueFletch
14:15
Main stage
Customer success in the C-suite: Key to drive business success
Gary Cottrell, Chief Customer Officer, HG Insights
14:45
Main stage
Ask-me-anything: CS leadership
Samantha Kramer, Vice President, Customer Success, Jungle Scout
15:15
Exhibition & networking
Coffee break
15:45
Main stage
From vendor to partner: Building strategic relationships with enterprise clients
Gino Emanuels, Vice President of Customer Success, BlueFletch
16:15
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
Ally Frusciano, Director, Customer Success Engineers, GitLab
Jared Haynes, Head of Startup Customer Success, Ashby
Tracey Landstrom, Director of Customer Success, G2
Emily Lucas, Director of Customer Success, Replica
17:00
Main stage
Chairperson closing remarks
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
April 2
08:00
Exhibition & networking
Breakfast & registration
09:00
Main track
Chairperson opening remarks
09:15
Main track
Strategic alignment in action: Building success through business reviews
Natalie Chumakov, Director of Customer Success, 6sense
09:45
Main track
The future is data: Driving customer success with strategic insights
Phillip Morris, Director of Customer Success Operations, Automattic
10:15
Exhibition & networking
Coffee break
10:45
Main track
Success criteria: Driving & tracking quantifiable metrics
Charlene Styers, Senior Director Customer Success, BidID
11:15
Main track
Choosing the right engagement model for your customers
Emily Evans, Customer Success Director, Ping Identity
11:45
Main track
Speed networking session
12:30
Exhibition & networking
Lunch
13:30
Main track
Panel: Career progression in CS - from CSM to CCO
Tony Constancio, Director, Customer Success, Trimble
Jeremy Malander, Head of Customer Success, RevSteer
Roxcee Stacker, Vice President of Customer Success, BlueConduit
14:15
Main track
Chairperson closing remarks

Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Denver
April 1-2, 2025

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