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Event starts in:
50

days :

0

: hours :

34

minutes

18

until early bird rates end

April 09 & 10, 2025
Denver

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agenda

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What's on
April 9
April 10
April 9
April 9
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Turning tides: Strategies to reduce customer churn and boost loyalty
Ali McAnaney, Senior Director, Enterprise Customer Success, Sprout Social
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09:45
Main stage
Successfully navigating change management for your customers and business
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
From startup to exit: Leading your CS team through transition and growth
Noah Reiter, Director of Customer Success, Motorola Solutions
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11:15
Main stage
Building a global customer success department - one small step at a time
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11:45
Main stage
Interactive roundtable discussions
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, Vice President of Customer Success, SambaSafety
Samantha Kramer, Director of Customer Success, Jungle Scout
Ron Clark, Director Customer Success, CDK Global
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14:15
Main stage
The voice of the customer: A blueprint for product and success team collaboration
Gary Cottrell, Chief Customer Officer, HG Insights
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14:45
Main stage
Renewals redefined: The modern CSM's role in driving growth
Matt Charley, Director, Client Success, Bazaarvoice
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
How exceptional customer success beats the competition every time
Jacob McDonnell, Vice President, Customer Success, Poppulo
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16:15
Main stage
Panel: Tech meets human-touch - Scaling customer success with AI and automation
Ally Frusciano, Director, Customer Success Engineers, GitLab
Jared Haynes, Head of Startup Customer Success, Ashby
Tracey Landstrom, Director of Customer Success, G2
Emily Lucas, Director of Customer Success, Replica
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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April 10
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Main track
The first step: How effective onboarding drives long-term success
Lori Marada, Vice President of Customer Success, Lessen
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09:45
Main track
The future is data: Driving customer success with strategic insights
Phillip Morris, Director of Customer Success Operations, Automattic
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Success criteria: Driving & tracking quantifiable metrics
Charlene Styers, Regional Customer Success Director, BidID
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11:15
Main track
Choosing the right engagement model for your customers
Emily Evans, Customer Success Director, Ping Identity
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11:45
Main track
Speed networking session
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12:30
Exhibition & networking
Lunch
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13:30
Main track
From vendor to partner: Building strategic relationships with enterprise clients
Nicole Nulton, Vice President, Customer Success, Zywave
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14:00
Main track
Panel: Career progression in CS - from CSM to CCO
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14:45
Main track
Chairperson closing remarks
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Get your ticket

early bird sale now on

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Prove the ROI of CS and implement impactful CS tactics to drive growth.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Embed a customer-centric mindset across your entire org.

Denver
April 9-10, 2025

Save $300

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