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April 01 & 02, 2026
DoubleTree by Hilton Hotel
Denver

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What's on
April 1
April 2
April 1
April 1
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
Andrea Bumstead, CEO & Founder, CS Impact
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09:15
Main stage
From cost center to revenue engine: Proving the ROI of Customer Success
Trista Caldwell, Former VP, Customer Experience, Comcast
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09:45
Main stage
Strategic alignment in action: Building success through business reviews
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Winning customers from day one: Onboarding done right
Michelle Obrochta, Senior Director, Customer Success & Lifecycle Management, Ericsson
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11:15
Main stage
Choosing the right engagement model for your customers
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11:45
Main stage
Interactive roundtable discussions: Strategies for effective customer onboarding
Emily Lucas, Director of Customer Success, Replica
Brendan Daly, Chief Customer Officer, Starez
Kourtney Thomas, Head of Customer Success, TakeUp
Matt Charley, Director, AMER Customer Success, Forter
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey
Alexia Flores, Director of Sales and Customer Success, Lyft
John Conley, VP, Customer Success, SambaSafety
Tal Sossover, VP, Customer Success, Guesty
Tammy Berg, Director of Customer Success, LexisNexis
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14:45
Main stage
Ask-me-anything: CS leadership
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Beyond retention: How CS drives customer lifetime value
Jeffrey Pheteau, Director, Customer Success, First Advantage
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16:15
Main stage
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Dani Montano, VP, Customer Experience, Accuris
Daniel Rose, VP, Global Customer Experience, Snyk
Tracey Landstrom, Director of Customer Success, Sprout Social
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17:00
Main stage
Chairperson closing remarks
Andrea Bumstead, CEO & Founder, CS Impact
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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April 2
08:00
Exhibition & networking
Breakfast & registration
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09:00
Main track
Chairperson opening remarks
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09:15
Main track
Turning setbacks into success: Creating advocates from detractors
Ron Clark, Director Customer Success, CDK Global
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09:45
Main track
From vendor to partner: Building strategic relationships with enterprise clients
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10:15
Exhibition & networking
Coffee break
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10:45
Main track
Outcome-driven customer success: Turning product adoption into tangible business value
Rupal Ayer, Senior Director, Customer Success, Solventum
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11:15
Main track
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
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11:45
Main track
Interactive roundtables
Harel Erez, Director, Customer Success, Jfrog
Braden Eads, Customer Success Manager
Peter Kruger, Principal Customer Solutions Manager, AWS
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12:30
Exhibition & networking
Lunch
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13:30
Main track
Ribeyes & Renewals: Inside the Top 1% of CSMs
Carl Lenocker, Senior Customer Success Executive
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14:15
Main track
Chairperson closing remarks
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for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Connect with CS leaders, gain insider strategies, and shortcut your way to results.

- Transform detracting customers into loyal advocates who drive retention, expansion, and brand credibility.

- Align CS, sales, and account management to fast track innovation, and maximize organizational impact.

Denver
April 1 & 2, 2026

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