Why
attend?
Leave the inbox behind and join a gathering of CS leaders to learn tested strategies for churn reduction, driving adoption and scaling your teams.
Hear what previous
attendees had to say
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
What you’ll get
out of the summit
Learn from forward-thinking CS experts on how Customer Success can shift from a reactive cost centre to a proactive revenue driver.
Network and exchange strategies with top CS leaders on how they align CS, Sales and Account Management to drive retention and adoption.
Master onboarding strategies and outcome-driven CS techniques that maximize customer success from day one and prove the strategic impact of your team.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Earn a payrise and download our free
CS Salary report
Benchmark your pay against hundreds of global CS professionals, from entry-level CSMs to seasoned leaders.
Whether you're preparing for your next pay review, considering a career move, or leading a CS team, having accurate compensation data puts you in control.
And guess what?
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.
Agenda
at a glance
Surface value at every stage of the customer journey; drive deeper adoption, accelerate expansion, and strengthen long-term account growth.
Value realization
Product Marketing Manager
Build an AI-first customer operation with automated intelligence, agentic systems, and predictive workflows that scale precision, speed, and customer value.
AI-first operating models
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
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Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.