Andrea Bumstead is the founder of CS Impact, a fractional leadership and consulting firm that helps B2B companies transform Customer Success into a strategic growth engine. She partners with SaaS organizations—typically in the $50M to $150M ARR range, though her experience spans from early-stage to $3B+ enterprises—to design and scale customer strategies that drive measurable revenue impact. A former Vice President of Customer Success with a track record of post-acquisition integrations and high-growth transformations, Andrea brings an operator’s mindset to every engagement. Her specialties include churn diagnostics, revenue expansion strategy, and enablement for post-sales teams.