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Angela
Hooper
VP of North America Solutions Architecture
DBT Labs
Angela is a technical software leader with 20+ years of experience at IBM, ThoughtSpot, Alation, and dbt Labs. She specializes in scaling customer-facing organizations across adoption, services, support, and retention, driving growth in early-stage startups. A dedicated advocate for employee development and engagement, Angela fosters learning and empowerment across teams. She lives in Denver with her husband, four teenagers, and poodles, and enjoys gardening and sci-fi. Angela holds a Business Degree in Information Systems from the University of Notre Dame and serves on multiple advisory and professional boards.
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02 April 2026 09:45 - 10:15
The ABCs of Customer Success: Adoption, Impact, and Champions
Struggling to show the true value of Customer Success? Angela Hooper will take you on a fast-paced, eye-opening journey through the ABCs that define world-class CS. Learn how to drive users to adopt your product like pros, link your work directly to business outcomes that get leadership talking, and grow champions who amplify your impact across the organization. Walk away with a clear roadmap to prove your value, inspire your team, and turn Customer Success into a powerhouse everyone notices.