Name: Brendan Daly | Customer Success Summit | Denver
Start: 2026-04-01T06:00:00.000Z
End: 2026-04-02T06:00:00.000Z
Location: DoubleTree by Hilton Hotel Denver

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Brendan

Daly

Chief Customer Officer

Starez

Brendan is a senior executive with 15+ years driving customer success, operations, marketing, B2B SaaS sales, and leadership. As Chief Customer Officer at Vista-backed StarRez, he leads global Customer Operations for 1,300+ customers. He drives innovation in AI and automation across Professional Services, Customer Success, and Technical Support, creating seamless, thriving communities through technology.

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01 April 2026 11:45 - 12:30

Interactive roundtable discussions: Strategies for effective customer onboarding

In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best onboarding practices against other leading companies. Discussion topics: 1. AI in customer operations - Brendan Daly 2. From Data to Decisions: How to Turn Customer Insights into Actionable Outcomes - Emily Lucas 3. From Zero to CS Hero: Building Customer Success from Scratch and Navigating the Conversations that Matter Most - Kourtney Thomas 4. How do you customize the onboarding process to fit different customer personas or segments?