Name: Brendan Daly | Customer Success Summit | Denver
Start: 2026-04-01T06:00:00.000Z
End: 2026-04-02T06:00:00.000Z
Location: TBA

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Brendan

Daly

Chief Customer Officer

Starez

Brendan Daly is Chief Customer Officer at StarRez, where he leads customer success, operations, and growth for 1,300+ global customers. With 15+ years in SaaS, B2B sales, and customer operations, he drives retention, adoption, and operational efficiency. Brendan has a proven track record in GTM strategy, scaling teams, and improving customer value. He holds an MBA and BSBA from the University of Denver and combines strategic vision with hands-on execution.

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01 April 2026 11:45 - 12:30

Interactive roundtable discussions: Strategies for effective customer onboarding

In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Use this session to benchmark your team's best onboarding practices against other leading companies. Discussion topics: 1. AI in customer operations - Brendan Daly 2. From Data to Decisions: How to Turn Customer Insights into Actionable Outcomes - Emily Lucas 3. How do you customize the onboarding process to fit different customer personas or segments?