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Brian
Roybal
Director - Customer Success - Strategic Accounts
Okta
Brian Roybal is passionate about bringing Management Consulting acumen and learnings to the world of Customer Success. Before Customer Success, Brian led IT and Cybersecurity transformation projects for large enterprises. For the past 8 years, he has worked in the SaaS Cybersecurity space. As the Director of Strategic Customer Success at Okta, Brian motivates and leads a talented team entrusted with Okta's marquee accounts. As the industry evolves, he challenges himself and his team to continually learn and adapt - forging winning strategies along the way. Outside of work, Brian stays busy helping his family with amazing projects. Current projects include an Airbnb, a guinea pig grooming business, & EDM music.
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02 April 2026 09:45 - 10:15
From vendor to partner: Building strategic relationships with enterprise clients
Enterprises today need more than vendors. They need strategic partners who understand their goals and deliver long term value. In this keynote, Brian Roybal shares how leading organizations shift from transactional relationships to true partnerships, drawing on his experience at Okta. He will explore how to align with executive priorities, build trust at scale, and deliver proactive value that improves retention and drives sustainable growth.