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Brian
Roybal
Director - Customer Success - Strategic Accounts
Okta
Brian Roybal is passionate about bringing Management Consulting acumen and learnings to the world of Customer Success. Before Customer Success, Brian led IT and Cybersecurity transformation projects for large enterprises. For the past 8 years, he has worked in the SaaS Cybersecurity space. As the Director of Strategic Customer Success at Okta, Brian motivates and leads a talented team entrusted with Okta's marquee accounts. As the industry evolves, he challenges himself and his team to continually learn and adapt - forging winning strategies along the way. Outside of work, Brian stays busy helping his family with amazing projects. Current projects include an Airbnb, a guinea pig grooming business, & EDM music.
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02 April 2026 09:45 - 10:15
From vendor to partner: Building strategic relationships with enterprise clients
Nowadays enterprises seek more than just vendors - they need strategic partners who understand their business goals and deliver long-term value. This presentation explores the shift from transactional vendor relationships to collaborative partnerships, highlighting key strategies such as aligning with client objectives, fostering trust, and delivering proactive solutions. Attendees will gain insights into building deeper client relationships, enhancing retention, and driving mutual success.