What separates the top 1% of CSMs from everyone else? How do they close renewals effortlessly, build a personal brand that gets noticed, and create careers worth $250k+? Carl reveals the secrets elite Customer Success Managers use to outperform their peers and turn influence into income. He also shares insider strategies for navigating complex accounts, winning executive trust, and positioning yourself for promotions and opportunities most CSMs only dream about. By the end of this talk, you’ll know exactly what it takes to join the top 1% and future-proof your career.