Charlie is a talented Client Success and Sales Professional with over 20 years of diverse management level experience. She is a customer-centric, growth-focused, and award-winning leader with repeated excellence in data integration, security, analytics, AI and healthcare. She specializes in growing revenues by driving SaaS retention, promoting business expansion, building passionate teams, and devising customer success strategies to ensure stellar customer experiences. Her extensive career provides her with an in-depth understanding of key value drivers in recurring revenue business models. She can effectively develop strategies to lead the customer journey from the selling signal to renewal, establishing solid relationships, developing global risk mitigation processes and playbooks, and managing adoption and renewal.