Daniel is a CX executive with 20+ years of experience scaling organizations across every startup stage, from seed to post-IPO. I bring deep, hands-on expertise leading Customer Success, Professional Services, and Customer Support, ensuring a seamless journey from initial implementation to long-term retention/growth. My background includes a decade in Big Data and a focus on GenAI, allowing me to build data-driven global teams for companies like Qubole, Imply, Alation and Snyk. I bring significant hyper growth scaling experience and mapped customer journey+playbooks.