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Dani
Montano
VP, Customer Experience
Accuris
Dani Montano is Vice President of Customer Experience at Accuris, leading initiatives that enhance engagement, retention, and satisfaction globally. With prior leadership at Formstack and UpLead, Dani has driven revenue retention, scaled programs for thousands of accounts, and built high-performing teams. A champion of customer-first cultures, Dani uses data-driven insights to guide strategy and mentors future leaders to foster innovation and strong partnerships.
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01 April 2026 16:15 - 17:00
Panel | Decoding Customers: Driving Product Innovation Through Customer Feedback
Customer feedback is everywhere. But how do you separate the important insights from the noise to drive real product innovation? In this interactive panel, top Customer Success leaders share how they identify what truly matters and transform customer feedback into product improvements that accelerate adoption, inspire innovation, and create measurable business impact.