Name: Emily Evans | Customer Success Summit | Denver
Start: 2025-04-01T06:00:00.000Z
End: 2025-04-02T06:00:00.000Z
Location: Hilton City Center Denver

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Emily

Evans

Customer Success Director

Ping Identity

Emily brings nearly 20 years of expertise in customer experience and retention. As a leader in the Customer Success organization at Ping Identity, her passion is rooted in customer obsession. She is dedicated to delivering exceptional service, whether through coaching and mentoring her team or reimagining processes to ensure customers feel supported and achieve measurable value. Emily co-leads a dynamic team of 50, including Customer Success Outcome Managers, Customer Success Architects, and Team Managers, all focused on driving success for Ping Identity’s customers.

02 April 2025 11:15 - 11:45

Choosing the right engagement model for your customers

Choosing the right engagement model is key to delivering exceptional customer success. In this session, Emily Evans, Customer Success Director at Ping Identity, will break down how to select the most effective engagement strategies tailored to your customers’ needs. Attendees will learn how to evaluate different models, from high-touch to low-touch approaches, and align them with customer profiles to maximize satisfaction and outcomes. This presentation offers practical insights on simplifying success through the right engagement, ensuring long-term customer retention and growth.