Sign In
Register

Download brochure

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Emily
Lucas
Director of Customer Success
Replica
Emily is the Director of Customer Success at Replica, a next-generation urban planning tool that can help cities answer key transportation and land use questions.
01 April 2025 16:15 - 17:00
Panel: Tech meets human-touch - Scaling customer success with AI and automation
What's the biggest challenge in your CS function? For a lot of organizations, it's doing more with less. As your company grows, balancing personalized service with scalability becomes increasingly challenging. This panel discussion explores how automation and technology can empower CS teams to streamline workflows, enhance efficiency, and maintain a human touch. Industry experts will share insights on implementing scalable solutions, optimizing processes, and leveraging tools to deliver exceptional customer experiences at scale. Join us to learn practical strategies for harnessing technology to drive impactful and sustainable customer success operations.