Customer Success is no longer just a post-sales function - it’s a strategic driver of growth, retention, and revenue expansion. To secure a seat at the executive table, CS leaders must think cross-functionally, aligning with sales, product, and finance to demonstrate business impact. In this presentation, Gary Cottrell, Chief Customer Officer at HG Insights, explores what it takes to elevate CS to an executive-level priority, including metrics that matter, influencing company-wide strategy, and leading with a C-suite mindset. By acting like a C-level leader now - driving outcomes, advocating for customers, and speaking the language of the boardroom - CS professionals can earn their rightful place in executive leadership.