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Gino
Emanuels
Vice President of Customer Success
BlueFletch
Gino's had the opportunity to lead teams and manage software products at a Fortune 50 company as well as help bring a B2B SaaS product to market that focuses on mobile security for shared Android enterprise devices. He is currently the VP of CS for BlueFletch, a bespoke software firm turned Global SaaS product company with clients representing multiple industries such as retail, T&L, manufacturing, healthcare, and aviation. BlueFletch is based in Atlanta GA, operates a wholly-owned office in Manila, and supports clients across the globe. "BlueFletch Enterprise" is a Single Sign-On (SSO) solution that increases security, st of ownership, mitigates device loss, and provides an unmatched user experience on shared Android Enterprise devices.
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01 April 2025 13:30 - 14:15
Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience
Seamless collaboration between Sales and Customer Success teams is essential for delivering an exceptional customer experience from the first interaction to long-term success. This panel discussion brings together industry leaders to explore strategies for aligning pre-sale and post-sale efforts. Topics include fostering communication, setting shared goals, and creating smooth handoffs to ensure customer needs are met at every stage of the journey. Join us to learn how aligned teams can drive customer satisfaction, retention, and business growth.
01 April 2025 15:45 - 16:15
From vendor to partner: Building strategic relationships with enterprise clients
Nowadays enterprises seek more than just vendors - they need strategic partners who understand their business goals and deliver long-term value. This presentation explores the shift from transactional vendor relationships to collaborative partnerships, highlighting key strategies such as aligning with client objectives, fostering trust, and delivering proactive solutions. Attendees will gain insights into building deeper client relationships, enhancing retention, and driving mutual success.