Name: Harel Erez | Customer Success Summit | Denver
Start: 2026-04-01T06:00:00.000Z
End: 2026-04-02T06:00:00.000Z
Location: TBA

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Harel

Erez

Director, Customer Success

Jfrog

Harel Erez is a seasoned Customer Success and Technical Support leader with 20+ years in IT and SaaS. As Director of Customer Success at JFrog, he leads global teams, drives customer outcomes, and builds executive relationships. His background includes senior CS roles and over a decade in technical and pre-sales positions at NICE Systems. Known for technical depth, team leadership, and data-driven execution, he also holds AWS SysOps certification.

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01 April 2026 13:30 - 14:15

Panel | Unified for Success: Aligning CS, Sales, and Account Management to Optimize the Customer Journey

Misalignment between Sales, Customer Success, and Account Management can disrupt the customer journey, negatively impacting adoption and retention. In this panel, seasoned CS leaders will share how to create smooth handoffs, establish shared success metrics, and drive cross-functional collaboration. Learn how to align teams to deliver a consistent, high-value experience at every stage of the customer lifecycle and maximize account growth.