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Jamie
Self
Vice President, Customer & Partner Success
Constant Contact
At Constant Contact, Jamie has built the Customer Success function from scratch. She is focusing on analyzing customer churn and historical data-developed initiatives to target at-risk customers with retention activities. She is an accomplished enablement, product marketer and sales leader with more than 10 years of experience.
02 April 2025 14:00 - 14:45
Panel: Career progression in CS - from CSM to CCO
Navigating a career in Customer Success demands continuous growth, adaptability, and strategic focus. This panel explores the essential skills and mindsets needed at every level of the journey. For CSMs, uncover the critical competencies to master today and hear from senior leaders sharing their "what I wish I knew" advice. Mid-level professionals will gain actionable insights on how to excel in their roles, build visibility, and fast-track career advancement. Leaders will learn strategies to identify and address skill gaps within their teams to cultivate high-performing Customer Success professionals.