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Janicanne
Shane
Director of Client Success
National Council for Mental Wellbeing
Janicanne Shane is the inaugural Director of Client Success and Support for Mental Health First Aid (MHFA) USA at the National Council for Mental Wellbeing, overseeing client engagement and operational support for MHFA programs. With 15+ years in higher education at Duke University and Berklee College of Music, she has expertise in leadership development, academic advising, program administration, and stakeholder engagement. Her work is grounded in a commitment to mental health education, client relationships, and community wellbeing.
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02 April 2026 11:15 - 11:45
Panel | Balancing growth and wellbeing: Scaling customer success without burning out teams
As Customer Success teams grow, the risk of burnout increases, threatening both team performance and customer outcomes. In this panel, experienced CS professionals will share strategies to scale operations while keeping teams energized and engaged. Discover how to optimize workflows, implement smart technology, and create a culture that drives adoption, retention, and expansion while supporting team wellbeing.