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Jeffrey
Pheteau
Director, Customer Success
First Advantage
Jeff Pheteau is a senior Customer Success and Growth Strategist known for helping organizations move beyond retention to build lifetime customer partnerships. As Director of Customer Success at First Advantage, he leads a $25M+ portfolio, drives 120%+ net revenue retention, and develops scalable CS frameworks. He also leads global programs and high-performing teams to turn customer relationships into multi-year growth engines.
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02 April 2026 09:45 - 10:15
Beyond retention: How CS drives customer lifetime value
What would happen if your CS team stopped chasing renewals and started architecting lifetime value instead? This session dives into the mechanics behind long-term growth, exploring the levers that turn everyday customer interactions into measurable, scalable business impact. Attendees will walk away with actionable ways to extend value, deepen relationships, and fuel sustainable expansion.