With a dynamic 15-year career that spans both pre- and post-IPO ventures as well as established public companies, Jeff Pheteau is a Director-level Customer Success leader who helps organizations move beyond just retention to truly architect customer lifetime value. He thrives at the intersection of Customer Success, Customer Experience, and commercial strategy, turning everyday customer relationships into scalable growth engines. Jeff leads with data, leads with compassion, and leads with the ability to scale. He’s known for guiding enterprise customer strategies while building and coaching high-performing teams and staying hands-on in execution—driving renewals, expansion, adoption, and measurable business outcomes across complex client environments. He is recognized for designing scalable success playbooks, KPI frameworks, and leadership cadences that transform everyday interactions into long-term business impact. With experience across SaaS, HR technology, healthcare, and enterprise program delivery, Jeff excels at turning complexity into clarity by aligning people, process, and technology. In short, his core message is clear: don’t just upsell. Design lifetime value and lasting partnerships that scale.