Customer Success is finally stepping into the spotlight, but too often the work that fuels retention, expansion, and customer value is invisible to the people who matter most. Jenny Anderson, VP of Customer Experience at SOVRA, will reveal how to bridge the credibility gap and make your impact undeniable. She will share bold, practical strategies to connect everyday CS actions to measurable business outcomes, gain executive influence, and ensure your team’s contributions are recognized as essential. Walk away ready to transform Customer Success from a behind-the-scenes function into a powerhouse that drives growth, earns trust, and commands attention.