As an early employee at Salesforce.com, Yammer, Blue Jeans Network, and PandaDoc, Jeremy's had the unique opportunity to be a part of building numerous SaaS customer success programs from ground zero. Through this journey, he's come to understand that the only way to get it done right is when an organization executes a customer-centric ethos across every department. To champion this approach, Jeremy's had to lean in and serve as both a hands-on contributor and a functional leader in every GTM function within B2B organizations. This diverse experience has equipped him with a unique ability to optimize customer experiences that deliver concrete business outcomes while aligning teams around customer-centric goals.