Name: John Conley | Customer Success Summit | Denver
Start: 2025-04-01T06:00:00.000Z
End: 2025-04-02T06:00:00.000Z
Location: Hilton City Center Denver

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John

Conley

Vice President of Customer Success

SambaSafety

John D. Conley is a seasoned leader with over 20 years of experience driving business transformation through a customer-centric approach to technology. He is a recognized expert in customer success, known for building high-performing teams, fostering collaboration, and exceeding customer expectations. John's passion lies in creating exceptional customer experiences. At SambaSafety, he currently leads a global team responsible for exceeding net revenue retention and driving customer loyalty. Previously, at Salesforce, he managed enterprise customer success achieving a remarkable 97% success plan attachment rate for clients.

01 April 2025 13:30 - 14:15

Panel: Pre-sale to post-sale - Aligning sales and CS teams for exceptional customer experience

Seamless collaboration between Sales and Customer Success teams is essential for delivering an exceptional customer experience from the first interaction to long-term success. This panel discussion brings together industry leaders to explore strategies for aligning pre-sale and post-sale efforts. Topics include fostering communication, setting shared goals, and creating smooth handoffs to ensure customer needs are met at every stage of the journey. Join us to learn how aligned teams can drive customer satisfaction, retention, and business growth.