John D. Conley is a seasoned leader with over 20 years of experience driving business transformation through a customer-centric approach to technology. He is a recognized expert in customer success, known for building high-performing teams, fostering collaboration, and exceeding customer expectations. John's passion lies in creating exceptional customer experiences. At SambaSafety, he currently leads a global team responsible for exceeding net revenue retention and driving customer loyalty. Previously, at Salesforce, he managed enterprise customer success achieving a remarkable 97% success plan attachment rate for clients.