With more than 23 years of experience driving customer success, operational excellence, and organizational leadership, Josh is a passionate customer success evangelist known for delivering measurable business impact at a global scale. He’s led global customer success organizations, strengthened executive stakeholder partnerships, and driven cross-functional transformation to improve retention and expansion at Fortune 500 companies: Adobe, Salesforce and Live Nation Entertainment. Josh brings an enterprise level strategic lens to customer engagement, challenging executive leadership teams to rethink how value realization and organizational alignment fuel long-term growth. A graduate of the Salesforce Accelerate Leadership Program, he is recognized for his executive presence, disciplined communication, and ability to align people, process, and performance at scale. He is widely regarded as optimistic, forward-thinking, and results oriented.