Josh Williams is a Director of Customer Success Management at Microsoft, specializing in healthcare technology and clinical AI solutions including DAX Copilot, Dragon Copilot, and Epic EHR integrations. Known for his customer‑obsessed leadership and deep domain expertise, Josh drives large‑scale adoption, workflow optimization, and measurable outcomes across health systems nationwide. He is recognized for building high‑performing teams, fostering cross‑functional collaboration, and translating complex technical capabilities into practical, provider‑centric value. A thoughtful and growth‑minded leader, Josh consistently champions operational clarity, data‑driven decision making, and a culture of continuous learning that empowers both customers and colleagues to succeed.