Kat Kenny is a digital-first Customer Success leader with 15+ years in CS, Sales, and leadership across SaaS companies like Drata, Gainsight, Dialpad, Vrbo, and Gartner Digital Markets. She specializes in scalable digital CS strategies, PLG motions, and customer journey optimization, driving faster time-to-value, reduced cost-to-serve, and adoption growth. She has a strong track record of building high-performing teams, creating operational playbooks, and leveraging analytics to improve customer outcomes.