Kourtney Thomas brings 15+ years of experience in customer success, revenue leadership, and entrepreneurship across tech, SMB, and hospitality. She’s built and scaled high-performing customer teams from zero to thriving, bringing a sharp eye for strategy and operational excellence, and a passion for nurturing strong, trust-based client relationships. Kourtney has led Customer Success and Revenue teams, driving both retention and growth. She’s held senior roles in consulting and SaaS, managing multimillion-dollar portfolios, improving GRR and NRR, and launching programs that improved onboarding, education, and customer experience at scale. Known for her ability to foster deep customer and team relationships, Kourtney pairs strategic thinking with a people-first mindset. Her business ownership and coaching background fuel a leadership style rooted in growth, trust, and measurable impact.