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Madhuri
Maharaj
VP Account Management
Fleet Element
Madhuri Maharaj is a Strategic Growth Architect with expertise in fleet management, professional services, SaaS, and experiential retail. She blends strategic thinking with a people-first approach, using data and KPIs to shape sales strategy, drive performance, and deliver measurable business outcomes. With a track record of redesigning teams, restructuring underperforming businesses, and building scalable infrastructures, she accelerates growth and profitability across diverse organizations. Madhuri is passionate about leadership, growth strategy, M&A integration, and creating high-performing, empowered teams.
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02 April 2026 11:15 - 11:45
From cost center to revenue engine: Proving the ROI of Customer Success
CS teams create enormous value, but too few can translate that work into a compelling revenue story. Trista Caldwell will challenge the assumptions that keep CS boxed in and reveal what high-performing organizations do differently. How do you tie daily motions to revenue influence? What metrics actually land with the C-suite? And what does it take to shift perception from service role to growth engine? Expect actionable frameworks, candid insights, and a clear playbook to elevate CS from reactive to revenue-driving.