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Matt
Charley
Director, AMER Customer Success
Forter
Matt is a SaaS customer success leader with nearly 10 years of experience building and scaling high-performing teams. As Director of AMER Customer Success at Forter, he serves as a second-line leader overseeing customer success professionals across the region, with a focus on retention, growth, and delivering seamless, secure commerce experiences for global brands. Previously, he was Director of Client Success at Bazaarvoice, a MarTech leader in user-generated content, and also brings experience in AEC software from his time at Unanet.
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01 April 2026 11:45 - 12:30
Interactive roundtable discussions: Strategies for effective customer onboarding
In this networking roundtable session, attendees will have a chance to connect with fellow CS peers and learn from each other. Discussion topics: 1. AI in customer operations - Brendan Daly 2. From Data to Decisions: How to Turn Customer Insights into Actionable Outcomes - Emily Lucas 3. From Zero to CS Hero: Building Customer Success from Scratch and Navigating the Conversations that Matter Most - Kourtney Thomas 4. Balancing Growth and Wellbeing: Scaling Customer Success with a Human Touch - Matt Charley