The role of the customer success function is evolving beyond retention to become a driving force for business growth. In this session, Matt Charley, Director of Client Success at Bazaarvoice, redefines the approach to renewals, highlighting how modern CSMs can strategically influence expansion and long-term value. Attendees will discover actionable techniques for proactive engagement, leveraging data insights, and aligning with sales to maximize renewal opportunities. Join this presentation to learn how today's CSMs are reshaping the customer journey and driving sustainable growth.