For customer success teams, strategic alignment is key to driving value for customers and achieving organizational goals. This presentation explores how business reviews can empower customer success teams to align their efforts with overarching strategies while strengthening customer relationships. Attendees will learn how to design impactful business reviews that track progress, identify growth opportunities, and foster collaboration between internal teams and customers. Discover how to ensure customer success initiatives stay aligned with company objectives, delivering measurable outcomes and long-term success for both your customers and your organization.