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Natalie
Chumakov
Director of Customer Success
6sense
Natalie Chumakov is a Customer Success leader with over 15 years of experience in Customer Success and Sales. Currently, she serves as Director of Customer Success, Strategic at 6sense where she focuses on driving strategic outcomes for customers. Natalie Chumakov is passionate about demonstrating measurable results for customers through enforcing key milestones in the customer journey and has been recognized for her work in Customer Success with 4 Presidents Club Achievements. She holds a Bachelor of Science in Marketing and Organizational Leadership from Purdue University.
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02 April 2025 09:15 - 09:45
Strategic alignment in action: Building success through business reviews
Strategic alignment is the key to unlocking long-term customer success. In this session, we’ll explore how effective business reviews drive deeper customer engagement, reinforce value realization, and align stakeholders on shared goals. Learn best practices for structuring impactful business reviews, fostering executive buy-in, and using data-driven insights to strengthen customer relationships. Walk away with actionable strategies to turn QBRs and EBRs into powerful tools for retention and expansion.